Morgan McMaster
Application Setup Consultant at myKaarma
- Role
- Application Setup Consultant at myKaarma
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Morgan McMaster
At myKaarma, we strive to build exceptional interactions between service departments and their customers. My role is to ensure that the customer journey from contract signed to activation is a smooth and efficient experience. I also assist with training service departments on best practices with communication, and assist with any troubleshooting issues that arise. With myKaarma already helping over 1,500 dealerships nationwide make their customers\' and employees\' experiences great, we are set to help grow your business, increase your CSI scores, and streamline your processes.
Experience
Application Setup Consultant
Jun 2021 — Present · Pittsburgh, PA, US
Manage the setup and training of clients using our Mobile Check-In features - Collaborate with Engineers and Product Managers on improvements to our processes and systems- Host in-person and remote installations of myKaarma platform with Service Team Leaders, Advisors, and Technicians- Provide best practices for service departments and showcase value of myKaarma platform- Work with third party vendors to efficiently install new myKaarma sites- Oversaw transition of over 300 PocketExpert clients to myKaarma platform- Continue to provide technical support for PocketExpert clients and prepare them for conversion
Education
University of Pittsburgh-Johnstown
Bachelor of Arts - BA, Marketing and Management
2013 — 2017
Pine-Richland High School
High School, General Education
2009 — 2013
Skills
- Microsoft Excel
- Powerpoint
- Microsoft Powerpoint
- Teamwork
- Adobe Creative Suite
- Customer Service
- Social Media
- Event Planning
- Leadership
- Microsoft Office
- Sales
- Marketing
- Research
- Microsoft Word
- Acting
- Photoshop
- Time Management
- Television
- Public Speaking
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