Morgan Kennedy

Associate Architect, Digital Solutions @iCrossing

Serve as a senior advisor for digital transformation and technical enablement, working closely with key client stakeholders to anticipate and plan for technology needs, while proactively addressing potential impediments to ensure a smooth transformation journey. Responsibilities include designing and customizing digital maturity assessments, as well as creating strategic roadmaps that align with clients’ digital objectives.Support stakeholders to enable customer experience capabilities by leveraging expertise in digital, integration, and data technologies, implementing innovative solutions that drive new customer experience strategies. Manage and prioritize feedback from customers, employees, and partners, effectively balance competing digital solutions.Additionally, establish technical authority and build strong client relationships to support technology decision-making, program delivery, and the overall success of digital programs. Use human and market insights to foster future growth through the development of new technical products, improved processes, and technology upskilling initiatives.