Morgan J Thacker
Technical Support Supervisor, ADI | Customer Strategy | USMC Veteran
- Role
- Technical Support Supervisor at ADI Global Distribution
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Morgan J Thacker
As a Technical Support Supervisor at ADI, I specialize in delivering exceptional client experiences while fostering collaboration across cross-functional teams. With a passion for product development and client strategy, I leverage customer insights, innovate product roadmaps, and optimize processes to create impactful solutions that exceed expectations.I excel in fast-paced, team-aligned environments, utilizing tools like Salesforce, Jira, Microsoft Office, Google Analytics, and TestRail to enhance operational efficiency and drive product success. Constantly seeking opportunities to learn, innovate, and build with our team, I thrive on creating value in every project.Let’s connect to explore how we can accelerate product growth and elevate customer satisfaction together.
Experience
Technical Support Supervisor
May 2025 — Present · Lehi, UT, US
Verified technical operations: developed an essential tracker for case/ticket QA to optimize monitoring, conducted over 10 spot checks per week, and trained 2 agents on QA processes. Mentored 15+ team members via in-person visits and check-ins, focusing on career development, KPI improvement, and leveraging survey feedback to ensure task completion and resolve agent queries. Coordinated Assist agent scheduling during the program launch, ensuring 100% shift coverage, accurate PTO and Sick time, agent shift satisfaction, and that overall agent goals were met.
Education
Utah Valley University
Bachelor of Science (BS), Personal Financial Planning
2012 — 2016
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