Morgan Galovic

About Morgan Galovic

I was born and raised in Westfield, Indiana and attended school at Indiana University - Bloomington, Go Hoosiers! Shortly after graduating college, I moved to the west coast to put my Animal Behavior major to the test at Canine Companions for Independence. Canine Companions is leading the service dog industry so our clients can live a life of independence with their dog. We provide service dogs to adults, children and veterans with disabilities at no cost. Working at Canine Companions has taught me to always lead with compassion and integrity.While working with animals has always been my passion, it has allowed me to hone my time management and organization skills. It has pushed me to communicate clearly and be agile in my work. Lastly, it has continuously reminded me to stay calm when faced with adversity. Transitioning from my instructor role to my client services role has allowed me to grow my skill set in maintaining positive client relationships, problem solving, and candidate evaluation. Professional Skills: Training & Development | Organization | Project Management | Problem Solving | Communication | Data Analysis | Administrative Support | Adaptability | Attention to Detail | Teamwork

Experience

1. Client Services Program Manager

   Canine Companions®

   Oct 2024 — Present · Oceanside, CA, US

   Manage 400+ long-term client relationships serving as the primary point of contact throughout the 8-10 year service dog lifecycle ensuring high satisfaction and retention-Build and maintain trust-based relationships through consistent outreach and problem resolution tailored to individual needs-Conduct intake interviews and needs analyses to align candidates with program outcomes-Provide individualized coaching and support to graduates, including behavioral guidance and workplace integration strategies -Design and lead training sessions to assess readiness and performance, similar to onboarding and employee development-Represent the organization at public events, speaking on client outcomes and educating the public on the company mission and impact

Education

• Indiana University Bloomington

  Bachelor of Science, Animal Behavior, Minor in Biology

  2015 — 2019