Morgan Gallacher

About Morgan Gallacher

I help companies turn customers into long-term partners and reliably make problems disappear.For over a decade, I’ve worked at the intersection of customer success, account strategy, and relationship management—mostly in tech and SaaS. I’ve led portfolios worth millions, managed contract renewals, and partnered with IT and procurement teams to align on real, measurable outcomes.But what I’m proudest of isn’t just the numbers—it’s being seen as someone clients can trust. I dig into the data, understand the workflows, and make sure the right conversations are happening at the right time.My focus? Building relationships, driving retention, and helping customers grow.Expertise:🟦 Customer Success🟦 Account Management🟦 Client Retention🟦 Enterprise SaaS🟦 Upselling & Renewals🟦 Customer Health Scoring🟦 Business Reviews🟦 Cross-Functional Collaboration🟦 Stakeholder Engagement🟦 Technical Product Knowledge🟦 Data-Driven Strategy🟦 Salesforce🟦 Power BI🟦 Totango🟦 Jira🟦 Confluence🟦 B2B Partnerships🟦 Contract Negotiation

Experience

1. Key Customer Success Manager

   Nextiva

   Aug 2024 — Present · Scottsdale, AZ, US

   Promoted into Key & Enterprise portfolio management after achieving 100%+ growth and retention benchmarks • Managed full customer lifecycle across $6.8M ARR book of business, including multi-year renewals and upsells• Led contract negotiations and strategic planning for 25+ B2B accounts, ranging from $120K to $310K ARR• Acted as strategic advisor to IT leaders and procurement teams, translating product value into long-term alignment• Led executive business reviews and renewal planning cycles, achieving consistent customer health and NRR targets

Education

• DeVry University

  Bachelor of Science - BS, Multimedia Design & Development

  2010 — 2012

• Mesa Community College

  Associate of Arts and Sciences (A.A.S.), Digital Arts

  2007 — 2010

Skills

• Government Contracting
• Management
• Adobe Acrobat
• Microsoft Word
• Salesforce Sales Cloud
• Erp
• Direct Marketing
• Ms Excel Pivot Tables
• Government Procurement
• Information Technology
• Adobe Creative Suite
• Reporting
• Copywriting
• Web Design
• Customer Service
• Wordpress
• Cnet Channel Online
• Data Management
• E-Commerce
• Business Travel
• Email Newsletter Design
• Social Networking
• Multimedia
• SEO
• Email Marketing
• Lead Generation
• Customer Acquisition
• Advertising
• Kpi Dashboards
• Linkedin Marketing
• IT Solutions
• Microsoft Office
• Enterprise Resource Planning (Erp)
• Crm
• Employee Training
• Microsoft Crm
• Project Management
• Onboarding
• Social Media Marketing
• Microsoft Excel