Morgane G.
- Role
- Head of Customer Success & Commercial (CCO) at Zoomforth
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Morgane G.
I’m a Customer Success & Commercial leader with 8+ years in B2B SaaS, focused on…
Experience
Head of Customer Success & Commercial (CCO)
Sep 2023 — Present
Own contract renewals and expansion for 60+ enterprise customers, including three of the Big Four, AT & T and Randstad, focusing on multi-year, high-value agreements- Contributed to a 55% reduction in gross churn YoY, 48% increase in expansion revenue YoY and 192% increase in services revenue YoY by tightening renewal strategy and commercialising new offerings- Lead the commercial and Customer Success strategy for the enterprise base, working with CS, onboarding and support leaders to align delivery, pricing and packaging with account goals.
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