Morgan Moore
Contact Center Trainer @UCSF Health
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WORK HISTORY
Contact Center Trainer @UCSF Health
San Francisco, CA, US
Delivery of multi-week, live classroom training courses on core job skills for a great team of Patient Care Representatives
EDUCATION
University of Colorado Boulder
Bachelor of Arts - BA, Distributed Studies
University of San Francisco
MS, Organization Development
University of Colorado Boulder
BA, Distributed Studies
ABOUT MORGAN MOORE
Extensive experience creating and facilitating Onboarding and Product training programs for Google, Mike’s Bikes, Cisco, Walmart, Chevron, Pacific Gas & Electric, the US Army and others. MS in Organization Development, University of San Francisco. An active listener, highly articulate with a conscientious, thoughtful communication style that builds trust and rapport with diverse populations. A natural \"off-the-cuff\" speaker who engages audiences at all levels, building the cross-organization “buy-in” needed to ensure the success of new initiatives. A talented facilitator with the strategic and tactical competencies to assess professional development needs and execute exciting, top quality programs for highly creative and demanding audiences. Detail driven, with a passion for thorough planning and follow through, and the interpersonal, mentoring, coaching and influencing skills to build and lead highly effective teams. Specialties: Organizational Analysis Change Management Process Design and Improvement Group Facilitation Workforce Development Executive Coaching Stakeholder Identification & Analysis Change Readiness Assessments Program Success Metrics Communication Planning Employee Engagement Performance Management
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