Morgan Moore

I help diverse groups of adult learners find their \"lightbulb\" moments!

Role
Contact Center Trainer at UCSF Health
Location
San Francisco, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Morgan Moore

Extensive experience creating and facilitating Onboarding and Product training programs for Google, Mike’s Bikes, Cisco, Walmart, Chevron, Pacific Gas & Electric, the US Army and others. MS in Organization Development, University of San Francisco. An active listener, highly articulate with a conscientious, thoughtful communication style that builds trust and rapport with diverse populations. A natural \"off-the-cuff\" speaker who engages audiences at all levels, building the cross-organization “buy-in” needed to ensure the success of new initiatives. A talented facilitator with the strategic and tactical competencies to assess professional development needs and execute exciting, top quality programs for highly creative and demanding audiences. Detail driven, with a passion for thorough planning and follow through, and the interpersonal, mentoring, coaching and influencing skills to build and lead highly effective teams. Specialties: Organizational Analysis Change Management Process Design and Improvement Group Facilitation Workforce Development Executive Coaching Stakeholder Identification & Analysis Change Readiness Assessments Program Success Metrics Communication Planning Employee Engagement Performance Management

Experience

  1. Contact Center Trainer

    UCSF Health

    Apr 2024 — Present · San Francisco, CA, US

    Delivery of multi-week, live classroom training courses on core job skills for a great team of Patient Care Representatives

Education

  • University of Colorado Boulder

    Bachelor of Arts - BA, Distributed Studies

  • University of San Francisco

    MS, Organization Development

    2004 — 2007

  • University of Colorado Boulder

    BA, Distributed Studies

    1990 — 1995

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Morgan Moore — Contact Center Trainer at UCSF Health in San Francisco, CA, US | Unifers