Morgan Moore
I help diverse groups of adult learners find their \"lightbulb\" moments!
- Role
- Contact Center Trainer at UCSF Health
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Morgan Moore
Extensive experience creating and facilitating Onboarding and Product training programs for Google, Mike’s Bikes, Cisco, Walmart, Chevron, Pacific Gas & Electric, the US Army and others. MS in Organization Development, University of San Francisco. An active listener, highly articulate with a conscientious, thoughtful communication style that builds trust and rapport with diverse populations. A natural \"off-the-cuff\" speaker who engages audiences at all levels, building the cross-organization “buy-in” needed to ensure the success of new initiatives. A talented facilitator with the strategic and tactical competencies to assess professional development needs and execute exciting, top quality programs for highly creative and demanding audiences. Detail driven, with a passion for thorough planning and follow through, and the interpersonal, mentoring, coaching and influencing skills to build and lead highly effective teams. Specialties: Organizational Analysis Change Management Process Design and Improvement Group Facilitation Workforce Development Executive Coaching Stakeholder Identification & Analysis Change Readiness Assessments Program Success Metrics Communication Planning Employee Engagement Performance Management
Experience
Contact Center Trainer
Apr 2024 — Present · San Francisco, CA, US
Delivery of multi-week, live classroom training courses on core job skills for a great team of Patient Care Representatives
Education
University of Colorado Boulder
Bachelor of Arts - BA, Distributed Studies
University of San Francisco
MS, Organization Development
2004 — 2007
University of Colorado Boulder
BA, Distributed Studies
1990 — 1995
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