Morgan da Silva

Implementation Coordinator @Piclo

London, GB

Organisational Management: Created Agile project management structures tailored for commercial teams, mirroring product team workflows to enhance cross-functional alignment. Served as Scrum Master for bi-weekly sprints, covering multiple regional markets- Project Management: Developed and delivered detailed project plans, coordinating team activities and driving timely project completion. Maintained real-time project briefs for Product Managers, Engineers, and SLT, facilitating seamless communication across departments- Customer/Internal Onboarding & Training: Led customer onboarding with a focus on configuration alignment, running in-depth, hands-on training sessions and platform demos. Proactively documented processes to improve training outcomes and customer experience- Market Launch Coordination: Collaborated with regional teams for market launches, overseeing digital setup, client preparation, and delivering comprehensive webinars. Successfully transitioned projects into BAU operations, ensuring sustained client support and engagement- Data Analysis: Leveraged Tableau and advanced Excel techniques to extract insights from B2B2C data, supporting commercial strategies and optimising data flow within the platform- Product Strategy and Implementation: Sitting on a delivery team which works cross-departmentally between product and commercial to feedback product insights for commercial benefit and match existing product functionality to client needs.

The University of Edinburgh

MSc Energy, Society and Sustainability

University of Brighton

Bachelor’s Degree, BSc (Hons) Earth and Ocean Science

Woodhouse College

A-Levels, Maths, Physics, Sociology