Morgan Nelson

About Morgan Nelson

Helping patients get the care they need by making complex healthcare systems easier to navigate—one bug at a time.I\'m a Quality Manager and Software Testing Lead for our MyChart Scheduling team, specializing in Provider and Location Finder tools. Our high-visibility, high-impact projects are used by millions of patients to search for care, find the right provider or location, and self-schedule appointments with ease.I lead testing efforts across large, integrated projects, ensuring every release meets our high standards while keeping usability and patient outcomes top of mind. I thrive in managing complex projects with cross-functional teams and love the challenge of making quality feel seamless and invisible—because when it\'s done right, nobody notices.Whether I’m demoing upcoming features to potential customers, leading multi-release project planning, or just quietly chasing down an elusive edge case, I’m proud to contribute to software that’s genuinely changing lives.Testing with precision, delivering like Folklore—quietly magical.

Experience

1. Product Informatics

   Epic

   Mar 2023 — Present

   Shape product direction by connecting customer insight with development strategy, helping healthcare organizations succeed through tools that meet real operational needs- Executive Collaboration: Facilitate strategy sessions and discussions with leadership teams to align current and upcoming functionality with customer goals- Product Demonstration: Demo current and future capabilities with various executive, director, and internal stakeholders- Insight Gathering: Listen to customer requirements and translate them into clear input for roadmap and design decisions- Cross-Functional Partnership: Work with development, implementation, and technical teams to turn business needs into effective solutions- Strategic Influence: Surface patterns and opportunities from customer conversations to guide long-term planning and prioritization on our development roadmap- Customer Success: Help organizations get measurable value from their systems through focused guidance and ongoing collaboration.

Education

• Illinois Valley Central College

  General Education, General Studies

  2009 — 2010

• Midland High School

  Diploma, General Studies

  2007 — 2011

• Illinois Central College

  General Education, General Studies

  2010 — 2011

• Illinois State University

  Bachelor of Science (B.S.), Business Administration and Management, General/ Organizational Leadership

  2011 — 2014