Morgan Biehunko

Cosmetics Manager @Belk

Birmingham, AL, US

Handle and address customer service issues, complaints, and concerns in a highly professional and courteous manner. Build staff capacity and maximize potential by providing training and guidance on product knowledge, sales goals, and customer relationship management. Manage inventory, return processing, installation, and visual setups, while ensuring compliance with organizational practices. Improve brand awareness and visibility by planning and executing key events or programs. Deliver exceptional service and assistance to ensure customer satisfaction and earn repeat business. Determine customer needs through effective communication and recommend products based on interests and needs. Successfully yielded a 15% profit margin increase and 135% to plan for the year; one of the top five. Clinique counters in the South East with the highest volume counter in Alabama. Recognized for consistently meeting and exceeding all sales goals set by the beauty manager and brand representative.

University of Alabama

Bachelor's degree

University of Alabama at Birmingham

Bachelor's degree