Morgan Plemmons

About Morgan Plemmons

I\'m based out of Winston Salem, NC.

Experience

1. Subject Matter Expert

   Everise

   Oct 2021 — Present · Winston-Salem, NC, US

   Experian Verifaction Services(current subject matter expert) Navitus/Epiphany Rx/ Lumicera Access Solutions Benefit Design Coordinator (copay assistance), Centerwell Specialty Pharmacy Patient Coordinator and Claims Processor, Humana Pharmacy Claims Processor and Patient Coordinator, Humana Benefits Patient Coordinator of Insurance Everise (2021-current)Established communications and customer relations for insurance benefits, patient support on phone in high volume call center, customer relations and fill orders and claims processing in Humana OTC, processing traditional refills and processing claims for Humana/Centerwell Pharmacy, processing refills, coordinating injection deliveries to providers offices, processing claims of specialty high tier medications in Centerwell Specialty Pharmacy, Processing claims and coordinating copay assistance through benefits packages, signing patients up for copay assistance and communication with the pharmacies in Navitus/ EpiphanyRx, Lumicera Access Solutions.Responsible for going over insurance benefit plans, as well as copays, deductibles, drug comparison, working closely with pharmacies, taking payments for premiums as well as sending out information such as membership cards and paperwork benefits packages. Maintained goals in goal driven environment and customer surveys.Recognized for responsibility, proactive decisions, and organizational skills in a quality driven environment. Processing claims, processing refills of OTC, Traditional, Diabetic, and Specialty Medications Upskilled through 5 departments within 3 years with pay raise Training and leadership of our team by offering in chat support, SME, junior leadership, training of new hires into our team. Managing up to at least 10 computer systems during call flow, not including communications with leadership and colleagues through Teams chat, emails, video, and internal calls.

Skills

• Commercial Photography
• Editing
• Digital Photography
• Online Advertising
• Creative Writing
• Online Marketing
• Adobe Creative Suite
• Entertainment
• Customer Service
• Copywriting
• Event Planning
• Web Design
• Email Marketing
• Time Management
• Dogs
• Horses
• Hospitality
• Product Development
• Sales Presentations
• Social Networking
• Digital Imaging
• Public Relations
• Social Media Marketing
• Media Relations
• Blogging
• Portraits
• Facebook
• Advertising
• Event Management
• Image Manipulation
• Marketing
• Graphic Design
• Creative Direction
• Weddings
• Retail
• Training
• Customer Satisfaction
• New Business Development
• Portrait Photography
• Public Speaking