Morgan Markman

Experience

1. Customer Success Manager

   MentorcliQ

   Dec 2022 — Present

   Implement mentoring strategy initiatives for a diverse portfolio of accounts, driving product adoption and long-term retention through tailored customer utilization plans.• Facilitate seamless onboarding/training processes by establishing key performance indicators, building strong relationships, and configuring the MentorcliQ platform for optimal customer success.• Monitor program health and utilization metrics, providing strategic coaching to program administrators on maximizing the value of mentoring programs and platform functionalities.• Act as a trusted advisor (mentoring expert) by sharing product best practices, enabling clients to achieve their strategic goals and effectively address challenges.• Collaborate with Account Managers to identify and develop growth opportunities, contributing to customer growth and satisfaction.• Manage multiple mentoring program launches simultaneously, demonstrating exceptional time management skills and prioritization in a fast-paced SaaS environment.• Foster strong relationships with internal and external stakeholders, facilitating collaboration and enhancing overall customer experience.

Education

• Hamilton College

  Bachelor of Arts

  2010 — 2014

• Teachers College of Columbia University

  Sociology and Education

  2017 — 2019