Morgan Lomax

About Morgan Lomax

Results-driven professional focused on empowering independent grocers through strategic partnerships and innovative solutions. With a deep commitment to driving growth, I collaborate closely with cross-functional teams and leadership to optimize the client experience and deliver impactful results. A passionate advocate for client success, I leverage strong organizational skills, strategic vision, and disciplined execution to ensure seamless project delivery and continuous business growth. I thrive on motivating teams, fostering collaboration, and using data-driven insights to shape strategies that elevate both client satisfaction and operational efficiency.

Experience

1. Strategic Account Manager Ii

   Instacart

   Aug 2024 — Present · Nashville, TN, US

   Own a $38M+ portfolio across 4 Wholesaler Channel Partnerships and 27 strategic Independent Grocery & Mid-Market Retail accounts, driving revenue growth through custom strategies and consultative selling.• Closed 6 enterprise eCommerce solution sales cycles, including a white-label site launch for a 89-store footprint, driving long-term digital transformation and platform adoption.• Deliver full-funnel performance across Instacart’s product suite—Instacart App Marketplace, Storefront Pro, Rosie, Caper Smart Carts, FoodStorm, and Carrot Ads—maximizing value and retention across partner accounts.• Lead post-sale execution and optimization, ensuring KPI achievement through real-time adjustments, strategic testing, and compelling performance storytelling.• Influence renewals and unlock upsell opportunities through data-backed business reviews, competitive insights, and vision selling.• Serve as a trusted advisor and subject matter expert, helping Local Independent Grocers adopt accessible, data-driven digital solutions that drive revenue and customer loyalty.• Collaborate cross-functionally with Sales, Product, Engineering, and Analytics to accelerate adoption, resolve blockers, and deliver scalable, revenue-driving solutions.

Education

• Middle Tennessee State University (MTSU)

  Bachelor of Science (B.S.), Mass Communications/Public Relations

  1999 — 2003

Skills

• Revenue & Profit Growth
• Loans
• Relationship Building
• Retail Banking
• Sales Management
• Partnership Referrals
• Sales
• Cross Selling
• Business Branding
• Associate Development
• Product Positioning
• Finance
• Mortgage Lending
• Management
• Team Building
• Team Leadership
• Customer Service
• Banking
• Risk Management
• Leadership
• Credit
• Problem Resolution