Morgan Kremser
Lead Customer Success Manager
- Role
- Lead Customer Success Manager at Sense
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Morgan Kremser
Dynamic and results-driven Customer Success leader with over 8 years of experience in…
Experience
Lead Customer Success Manager
May 2022 — Present
Oversee complex implementations and change management projects, aligning onboarding, adoption, and engagement strategies to customer goals.• Act as an internal advocate by documenting feature requests and partnering with product and engineering teams to influence roadmap decisions.• Mentor junior CSMs and lead enablement sessions to support team skill development and strategic planning.• Create and maintain detailed customer success plans and custom reporting to demonstrate ROI and identify upsell opportunities.• Partner with executive stakeholders to drive account health, expansion, and retention strategies across departments.• Maintain up-to-date documentation and reporting through Catalyst, including performance metrics and stakeholder engagement.
Education
Morehead State University
Bachelor of Business Administration (BBA)
2010 — 2014
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