Morgan Hollingshead
Operations Manager @Homewood Suites by Hilton
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WORK HISTORY
Operations Manager @Homewood Suites by Hilton
Katy, TX, US
Perform routine operational tasks and supervising others in their operational assignments•Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty•Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates•Support several areas at the property including Housekeeping, Engineering/Maintenance, F&B, Front Office, and Sales.• Ensure listening, clarifying, and resolving the concerns and issues raised by co-workers and guests• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner•Maintained regular attendance in compliance with Scenic SPG Hospitality standards as required by scheduling which will vary according to the needs of the hotel•Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Front Desk, Engineering, and Housekeeping departments•Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel•Met all Corporate imposed deadlines as well as those imposed by the General Manager.•Participate in required M.O.D. coverage as scheduled.•Assist the General Manager/Director of Sales in recruiting hiring and training for the entire property.•Participate in weekly meetings with all departments to address oversell settings and react accordingly.•Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance thru daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.• Schedule entire staff of 8 team members for Front Desk department.
EDUCATION
Lone Star College-CyFair
Associate of Arts - AA
University of Houston
Bachelor of Applied Science - BASc, Hospitality Administration/Management
ABOUT MORGAN HOLLINGSHEAD
As an Operations Manager at Homewood Suites by Hilton, I leverage my 8 years of experience in the restaurant and hotel industry, my certifications in Opera and Marsha, and my expertise in hotel operations software such as PEP or Opera to ensure the efficient and profitable operation of the hotel. I supervise and support several areas at the property, such as housekeeping, engineering/maintenance, F&B, front office, sales, and I assist the General Manager in achieving revenue generation, cost control, guest satisfaction, and associate development goals. I am passionate about helping guests, my team, my company, and my leaders in any way possible. I listen, clarify, and resolve the concerns and issues raised by co-workers and guests, and I proactively communicate with clients and event managers to manage group reservations, billing, and expectations. I have been recognized as the Employee of the Year- Front of the House in Dec 2023 for my outstanding performance and service. When I am not working, I volunteer at organizations such as Meals on Wheels, BARC, Houston SPCA, and my local church, and I enjoy spending time with my two young children. I love meeting new people and learning new things, so please feel free to reach out to me. I look forward to connecting with you.
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