Morgan Hebert

About Morgan Hebert

Executive Director, Tools & Standards | Field Operations & Workforce Transformation | Scaling Tools, Automation & Operational ExcellenceExecutive leader specializing in tools, standards, and workforce operations that power large‑scale field and service organizations. I focus on translating business strategy into clear operational standards, scalable tools, and consistent execution that improve productivity, reliability, and customer experience.Currently leading Tools & Standards for Field Operations, I provide both strategic direction and day‑to‑day oversight for workforce management capabilities including dispatch, routing, capacity planning, reporting, automation, and field support enablement. My role bridges Operations and Technology, ensuring tools are not only well‑designed—but adopted, standardized, and delivering results at enterprise scale.Throughout my career, I’ve been trusted to lead complex, cross‑functional initiatives that reduce operational friction, improve on‑time performance, and enable teams to work smarter. I’m known for bringing structure to ambiguity, aligning leaders around a common operating model, and driving execution that scales.

Experience

1. Executive Director, Tools & Standards

   Comcast

   Jan 2026 — Present · NJ, US

   Provide strategic leadership and operational oversight for tools and standards supporting field workforce execution across dispatch, routing, quota management, workforce planning, and technician support.Define and govern enterprise standards for field operations tools, automation, and reportingOwn workforce management capabilities that enable reliable job execution and appointment performanceLead cross‑functional collaboration between Operations, Technology, Care, and Field leadersDrive visibility into key performance indicators including productivity, job completion, and tool utilizationEnsure operational consistency, scalability, and accountability across markets and teams

Education

• Tuck Executive Education at Dartmouth

  SCTE ISBE - Tuck Executive Leadership Program

  2018 — 2018

• University of Phoenix

  MISM, Information Systems Management

  2005 — 2006

• San Diego State University

  Bachelor of Science - BS, Psychology

  1995 — 1999

Skills

• Customer Service
• Computer Network Operations
• Telecommunications
• Wireless
• Program Management
• Process Improvement
• Project Management
• Voip
• Troubleshooting
• Data Center
• Bgp
• Fiber Optics
• Networking
• Integration
• Cross-Functional Team Leadership
• Cisco Technologies
• Ethernet
• Broadband
• Telephony
• Call Center
• Optical Fiber
• Docsis
• Network Design
• Team Leadership
• Vendor Management
• Visio
• Call Centers
• Ip