Morgan Drye

About Morgan Drye

I’m an experienced customer-facing professional with 9+ years in onboarding, data analysis, and driving adoption in tech-enabled environments.Across my roles, I’ve improved engagement through clear onboarding workflows, identified risks and opportunities using usage and performance data, I’ve led trainings, aligned stakeholders, and kept cross-functional work moving even when things got messy.I’m naturally curious and always chasing something new to learn. I juggle a lot at once and genuinely enjoy creative problem-solving. Outside of work, you can usually find me in the garden, knee-deep in a puzzle, lost in a book, or hanging out with my crew of animals (the furry and the spiky ones).I’m seeking opportunities in Customer Success, especially within EdTech, where thoughtful onboarding and data-informed support drive long-term customer outcomes.

Experience

1. Educator

   Onslow County Schools

   Aug 2019 — Present

   Trained 20+ new team members in identifying client weaknesses, implementing targeted plans/interventions using data-driven decision making, and maintaining accurate documentation- Leveraged diverse SaaS tools daily to manage communication, data analysis, and program delivery, ensuring efficiency and alignment with organizational goals- Managed operations and program delivery for 16–20+ clients daily, ensuring accuracy, timeliness, and high-quality outcomes across multiple projects- Led weekly cross-functional meetings with 4+ educators to align on strategic objectives, develop assessments, and share best practices, leading to improved program efficiency and client outcomes- Created and delivered scenario-based lessons, real-world simulations, and project-based case studies, increasing engagement, collaboration, and performance outcomes for 150+ clients.

Education

• Western Carolina University

  Bachelor's degree, Elementary Education and Teaching