Morgan McIntosh Cooper
Software Support and Strategy Manager @CAMP Systems International, Inc.
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WORK HISTORY
Software Support and Strategy Manager @CAMP Systems International, Inc.
Direct aviation software support operations, driving efficiency, compliance, financial performance, and customer satisfaction through strategic leadership, optimization, and cross-functional collaboration.Lead end-to-end support operations for aviation software systems, ensuring FAA compliance, operational continuity, and customer service excellence. Managed multimillion-dollar budgets, financial planning, and forecasting while developing communication strategies for outages, releases, and new features that improved customer engagement and transparency.Partner with executive leadership and consulted with leading Fixed Base Operators (FBOs) to identify inefficiencies, implement tailored solutions, and drive measurable improvements in service delivery, throughput, and revenue growth. Spearheaded process optimization initiatives that reduced case resolution times and boosted CSAT scores through tiered support and self-service tools.Direct compliance audits, risk assessments, and executive reporting, providing actionable insights to influence strategic decisions. Served as a trusted advisor to airport and FBO leadership, translating technical requirements into business strategies that strengthened scalability, improved efficiency, and elevated customer experience.
EDUCATION
Arizona State University
Bachelor of Science
Arizona Western College
Associate of Science
ABOUT MORGAN MCINTOSH COOPER
As the Software Support & Strategy Manager at CAMP Systems International, I help aviation businesses unlock growth by aligning technology with strategy. I specialize in the onboarding, implementation, and optimization of TFBO and TFBO Next Gen platforms, guiding FBOs through seamless transitions that improve efficiency, strengthen compliance, and drive revenue.With a career rooted in aviation software support, product ownership, consulting, and strategic management, I bring a proven track record of helping organizations modernize operations and elevate customer service. My approach combines hands-on system expertise with executive-level strategy—from overseeing multi-million-dollar projects and leading cross-functional teams, to designing customer success programs and performance metrics that deliver measurable ROI.I partner with both executive leadership and on-the-ground teams to streamline processes, enhance financial performance, and position FBOs for sustainable growth. Whether it’s data migration, system integration, operational training, or customer engagement strategies, I provide solutions that bridge technical implementation with long-term business value.At my core, I’m passionate about helping the aviation industry innovate, grow, and deliver world-class service by connecting the right technology to the right business strategy.
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