Morgan Barlet
Product Manager @Credit Acceptance
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WORK HISTORY
Product Manager @Credit Acceptance
Led the research, ideation, design and evaluation with a cross functional team of business analysts, developers, quality assurance testers, and UX designers on 3 feature sets for a large system replacement project • Spearheaded creating a Voice of the Customer program to drive customer centricity that increased net promoter score (NPS) by 25 points in 1st 6 months • Analyzed large disparate business data sets to determine opportunities to improve customer sentiment • Evaluated potential opportunities from customer data analysis, defined product requirements, prioritized opportunities, and created a customer centric product roadmap • Conducted presentations bi-weekly on Voice of the Customer program initiatives/findings and gained consensus with C-suite and other company leadership
EDUCATION
Penn State University
Bachelor's Degree, Management Information Systems
ABOUT MORGAN BARLET
Experienced Product Manager with a demonstrated history of leadership, collaboration with…
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