Mitchell Moreau

About Mitchell Moreau

I have over 15 years of leadership experience mentoring and retaining high-performing teams. Extensive track record of successfully implementing strategic business initiatives by building relationships with stakeholders. Focused on promoting productivity, quality service, meeting KPI’s and overall staff satisfaction across all company departments. In my current position as a Healthcare Specialist I help resolve all correspondence inquiries from customers within established timeframes. Scheduling general and behavioral health consultations via chat or phone. Provide service recovery on outbound calls for excessive wait times. Generate Salesforce tickets for any system issues or bugs.

Experience

1. Healthcare Specialist

   Md Live By Evernorth

   Nov 2018 — Present · Fort Lauderdale, FL, US

   Resolve all correspondence inquiries from customers within established timeframes.• Scheduling general and behavioral health consultations via chat or phone. • Send escalated alert notifications to medical providers via phone or email. • Monitor Provider Command Center (PCC) exception to ensure all patients receive consultation in a timely matter.• Provide service recovery on outbound calls for excessive wait times.• Generate Salesforce tickets for any system issues or bugs.• Document all customer issues and resolutions. • Follow all guidelines set forth in telephone scripts and monitoring forms.• Update patient account information such as address, email, phone number, etc.

Education

• Western High School

  High School Diploma

• ChooseU

  Jr. Cloud Practitioner

• Broward College

  Bachelor's degree, Biology/Biological Sciences, General