Mora Sainand
DevOps | CI/CD | Program & Project Management | Product Owner | Delivery Management | Operations
- Role
- Technical Program Manager at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mora Sainand
Results-driven Professional with expertise in IT Services, Product Management, and…
Experience
Technical Program Manager
Dec 2023 — Present · Hyderabad, IN
Client: Microsoft - Windows Servicing & Delivery Team - WSDSpearhead the Shiproom process for Microsoft Security and Non-Security bug fixes, Windows updates, and new releases, ensuring enterprise security, stability, and compliance. Lead risk assessments, regression analysis, and SLA adherence, collaborating with engineering managers for approvals.Provide executive-level insights on release impact, enabling data-driven decision-making.Formulate business cases for high-impact fixes, securing leadership approvals for marketwide deployment.
Education
Osmania University
Bachelor of Computer Applications, Computers
Skills
- Customer Relationship Management (Crm)
- Service Delivery
- Business Analysis
- Management
- Requirements Analysis
- Operations Management
- Call Centers
- Project Management
- Resource Management
- Sla
- Crm
- Itil
- Business Intelligence
- Business Process Improvement
- Team Management
- IT Service Management
- Process Improvement
- Vendor Management
- Program Management
- Outsourcing
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