Morad Abdrabou

Data Quality Analyst @TELUS Digital

Essen, DE

Conduct audits of quality queues, identifying process gaps and recommending strategies for enhancement to improve overall QA performance-Support team leaders by providing root cause analysis of dips in project or individual scores, ensuring rapid corrective actions and reporting real-time issues that may affect KPIs-Perform ongoing root cause analysis of performance issues at the resource level, designing and implementing targeted improvement programs; monitor results and provide recommendations to the Quality Manager-Collaborate closely with the training team to design, implement, and deliver tailored training sessions based on identified performance needs-Liaise with client points of contact to clarify requirements and expectations, cascading knowledge to teams and ensuring best practices and consistency across multiple projects.

RWTH Aachen University

Master of Science - MS

Cairo University

Bachelor of Science - BS