Monwaar C.

Service Desk Engineer @Addison Lee

London, GB

Ensure support calls are logged, updated and followed through to resolution on the ticketing system.• Resolve 2nd line support incidents on the network, VOIP phones, servers, workstations, printers & mobile devices.• Administration of Active Directory Users and Computers• Carry out day to day maintenance, administration and support on all computer systems as per the daily operations check list.• Email server mailbox maintenance including archiving• Familiarise yourself with the network and all applications and increase your understanding of the system interfaces and operational interdependencies• Work with project teams to help implement internal systems