Monu Singh
Last Mile & Supply Chain Operations Manager | E-commerce & Logistics | SLA Improvement | Cost Optimization | Multi-Hub Execution
- Role
- Area Manager 1 at Licious
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Monu Singh
I currently manage 13 hubs handling orders per day, leading a 250+ rider and operations team, delivering 97% SLA while driving ~₹9L annual cost savings through hub optimization and process improvements.With 9+ years of experience in Last Mile and Supply Chain Operations, I specialize in building efficient, scalable delivery networks for e-commerce and cold-chain environments. At Licious, I have led multi-hub operations, improved dispatch efficiency, reduced operational leakages, and strengthened on-ground execution through structured performance tracking.I bring a data-driven operations approach, using Excel, Google Sheets, SQL, and Metabase to create dashboards, identify gaps, and implement actionable process improvements across routing, rider productivity, and hub performance.My experience spans operations execution, team leadership, stakeholder coordination, and continuous improvement, with a strong focus on balancing cost, speed, and customer experience.I am now seeking Last Mile / Supply Chain Operations Manager opportunities where I can scale operations and deliver measurable business impact.Specializing in scaling high-volume last mile operations through data-driven execution and cost optimization.
Experience
Area Manager 1
Oct 2024 — Present · Gurugram, IN
Lead multi-hub last mile operations across 13 hubs, handling orders per day with a 250+ rider and operations workforce.Improved delivery reliability to 97% SLA through dispatch optimization and structured performance tracking.Delivered ₹9L+ annual cost savings by identifying fuel leakages, reimbursement gaps, and hub-level process inefficiencies.Implemented data-driven dashboards (Excel, SQL, Metabase) to monitor SLA, rider productivity, and hub KPIs for faster operational decisions.Standardized dispatch, batching, and reporting workflows across hubs to improve execution consistency.Partnered with cross-functional teams (QA, inbound, HR, finance, maintenance) to strengthen operational control and reduce service exceptions.
Education
Savitribai Phule Pune University
BCA
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