Monu Sharma
Associate || CRM || The Man Company
- Role
- Associate - Crm at The Man Company
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Associate - Crm
Oct 2023 — Present · Gurugram, IN
Responsibilities:Handle inbound calls, emails, chats, and social media queries, providing accurate product information and resolving customer concerns.Manage customer escalations by coordinating with warehouses, logistics, and internal teams to ensure timely resolutions.Provide onboarding support to new team members and manage supervisor-level escalations.Track and manage Return to Origin (RTO) cases, prepare data reports, and work with logistics teams for resolution.Create child orders, process replacements, initiate customer refunds, and cancel non-serviceable orders as required.Maintain detailed records of escalations, follow-ups, RTO cases, and TAT breaches, ensuring proper documentation and communication with stakeholders.
Education
CCS (Chaudhary Charan Singh)University
Bachelor of Arts - BA
2015 — 2018
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