Monu Monga

Store Manager @Davaindia Generic Pharmacy

Hisar, IN

Duties: 1. Store Operations: Ensuring smooth functioning and high customer satisfaction.2.Inventory Management: Manage inventory levels, track stock movements, and optimize storage space.Sales and Customer Service1. Sales Growth: Develop and implement strategies to increase sales, expand customer base, and enhance customer loyalty.2.Customer Service: Ensure exceptional customer service, resolve customer complaints, and provide product information.Team Management1. Team Leadership: Lead, motivate, and train a team of pharmacists, sales staff, and support staff.2. Performance Management: Evaluate staff performance, provide constructive feedback, and develop improvement plans.3.Recruitment and Training: Recruit new staff, conduct training sessions, and ensure compliance with company policies.Regulatory Compliance1. Pharmacy Regulations: Ensure compliance with pharmacy regulations, laws, and industry standards.2.Quality Control: Implement quality control measures to maintain high standards of product quality and safety.3. Audit and Inspection: Prepare for audits and inspections, ensuring compliance with regulatory requirements.Financial Management1. Budgeting and Forecasting: Develop and manage budgets, forecasts, and financial plans to achieve business objectives.2. Expense Control: Monitor and control expenses, ensuring efficient use of resources.Marketing and Promotion1. Marketing Strategies: Develop and implement marketing strategies to promote products, services, and brand awareness.2. Promotions and Events: Plan and execute promotions, events, and campaigns to drive sales and engagement.3. Social Media Management: Manage social media presence.Miscellaneous duties:1. Maintain Store Appearance: Ensure the store is clean, well-organized, and visually appealing.2. Handle Customer Complaints: lve customer complaints in a fair and timely manner.3. Stay Up-to-Date with Industry Trends

The Haryana State Board of Technical Education (HSBTE)

Diploma of Education

Indira Gandhi National Open University (IGNOU), Delhi

Bachelor of Arts - BA