Monu Khan

Service Delivery Manager @TO THE NEW

IN

Accountable for seamless service delivery in Cloud Infrastructure, DevOps Support, Data Operations, and Data Engineering, aligning technical execution with business goals- Leading strategic growth of MSP offerings and aligning with the Organization Mission and Vision- Leading three cross-functional teams totaling 22+ professionals across L1, L2, and L3 support tiers, fostering high-performance delivery- Implementing industry-best service management frameworks to enhance efficiency, reliability, and client satisfaction- Facilitating seamless cross-functional collaboration and coordination to ensure unified execution across business and technical unit- Responsible for maintaining SLA/OLA adherence- Acting as Customer Success Manager- Serve as the primary liaison for USA-based clients, ensuring seamless communication and relationship management- Lead performance reviews, appraisals, and workforce standardization to uphold operational excellence- Develop tailored proposals and budget frameworks for new clients and prospective engagements- Support presales initiatives by aligning technical capabilities with client needs and business goals- Oversee team and resource allocation to optimize delivery and cross-functional collaboration- Passionate about leveraging emerging tech like AI, automation, and continuous improvement to elevate operational outcomes- Trusted advisor to BU Heads and VPs, contributing to strategic direction and refinement of MSP service model- Present monthly service performance reviews to BU and Competency leadership, driving transparency and informed decision-making-

Jamia Millia Islamia

Executive MBA

Jamia Millia Islamia

Bachelor's degree

University Grant Comission

UGC NET

Jamia Millia Islamia

Certificate in Italian language