Monu Khan
Service Delivery Manager | CSM | Managing MSP services | Certified in ITSM-ITIL®4 , AWS , Azure | SCRUM | SIAM | Gen-AI | Agile Mindset | UGC-NET
- Role
- Service Delivery Manager at TO THE NEW
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Monu Khan
As a Service Delivery Manager at TO THE NEW since September 2023, I bring extensive…
Experience
Service Delivery Manager
Sep 2023 — Present · IN
Accountable for seamless service delivery in Cloud Infrastructure, DevOps Support, Data Operations, and Data Engineering, aligning technical execution with business goals- Leading strategic growth of MSP offerings and aligning with the Organization Mission and Vision- Leading three cross-functional teams totaling 22+ professionals across L1, L2, and L3 support tiers, fostering high-performance delivery- Implementing industry-best service management frameworks to enhance efficiency, reliability, and client satisfaction- Facilitating seamless cross-functional collaboration and coordination to ensure unified execution across business and technical unit- Responsible for maintaining SLA/OLA adherence- Acting as Customer Success Manager- Serve as the primary liaison for USA-based clients, ensuring seamless communication and relationship management- Lead performance reviews, appraisals, and workforce standardization to uphold operational excellence- Develop tailored proposals and budget frameworks for new clients and prospective engagements- Support presales initiatives by aligning technical capabilities with client needs and business goals- Oversee team and resource allocation to optimize delivery and cross-functional collaboration- Passionate about leveraging emerging tech like AI, automation, and continuous improvement to elevate operational outcomes- Trusted advisor to BU Heads and VPs, contributing to strategic direction and refinement of MSP service model- Present monthly service performance reviews to BU and Competency leadership, driving transparency and informed decision-making-
Education
Jamia Millia Islamia
Executive MBA
2023 — 2025
Jamia Millia Islamia
Bachelor's degree
2015 — 2018
University Grant Comission
UGC NET
2025 — 2028
Jamia Millia Islamia
Certificate in Italian language
2019 — 2020
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