Monty Weekes
Head of IT Service Management @Mobile Broadband Network Ltd (MBNL)
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WORK HISTORY
Head of IT Service Management @Mobile Broadband Network Ltd (MBNL)
Reading, GB
Working as part of the wider senior management team, my role focuses on driving continuous service improvements with operational excellence & customer experience firmly placed at the forefront of what I do. Covering all aspects of “Operational & Service Delivery” support functions, this is a hands-on role that ensures the customer experience remains at the highest level. The role covers Operational responsibilities for both the “Enterprise & Corporate” estate.
EDUCATION
London Metropolitan University
HND, Telecommunications Engineering
ABOUT MONTY WEEKES
A highly experienced manager with a successful & proven track record in both B2B & B2C IT services. A professional manager within the fixed & mobile telecom markets, software & corporate market sectors, who is commercially aware & business-driven. I have a wide range of IT expertise, having worked for many leading organisations during my career. Strengths include • Experience & comprehensive knowledge & practical experience of IT systems and technology. • Knowledge and understanding of ITSM systems & services within complex, challenging, and technical environments. • Experience in delivering & managing, transformational & Operational changes across IT and the wider business. • I have a strong track record of ITSM principles & disciplines across many platforms. This includes an understanding of the development & effective solutions (both technical & business) which are delivered into a strong & demanding, customer user base. Certified in ITIL, Prince 2, Six Sigma, KT (Kepner Tregoe), & Agile methodologies.
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