Monti Parauha

About Monti Parauha

I’m a Customer Experience (CX) and Product professional passionate about transforming how businesses connect, retain, and delight their customers. With a deep focus on customer-centric innovation, I thrive at the intersection of strategy, technology, and empathy — translating user insights into scalable, impactful experiences.At Pice, I’m driving the next wave of growth in B2B payments and SaaS, building systems that turn every interaction into a success story. My work centers on creating seamless customer journeys, reducing friction across touchpoints, and aligning product and CX strategies to fuel retention and long-term loyalty.Previously, as a Product Manager, I specialized in talent management solutions, where I honed my ability to align business goals with user needs — ensuring every product decision delivered measurable value.I’m deeply motivated by strategic problem-solving, cross-functional collaboration, and designing for impact — from concept to customer delight.Outside work, I recharge through travel, trekking, fitness, and music. Playing the guitar and practising yoga remind me of balance — a principle I bring into my leadership and work philosophy every day.If you’re building customer-first products or scaling a FinTech CX function, I’d love to connect and exchange ideas.

Experience

1. Head of Customer Experience

   Pice®

   May 2023 — Present · Bengaluru, IN

   Led cross-functional teams in the ideation, development, and launch of business payment products tailored for SMEs Spearheaded the customer department, focusing on enhancing user experience, gathering feedback, and implementing strategies to boost customer satisfaction and retention.Fostered a collaborative environment, working closely with tech, sales, and marketing teams to align product roadmaps with business objectives.

Education

• Carmel Convent School - India

  High School, PCM

  1998 — 2006

• O.P.M School

  Senior Secondary, PCM

  2006 — 2008

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor of Engineering (B.E.), Computer Science

  2008 — 2012

• Centre for Development of Advanced Computing (C-DAC)

  Post Graduate Diploma, System Software Development

  2012 — 2013

Skills

• Customer Relationship Management (Crm)
• C++
• Business Analysis
• Consulting
• Online Marketing
• Data Analysis
• Content Writing
• Statistical Analysis and Data Mining
• Interviews
• Project Planning
• Proposal Writing
• Recruiting
• C
• Customer Support
• Crm
• Search Engine Optimization (SEO)
• Windows
• Project Coordination
• Business Process Improvement
• Management
• Article Writing
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Customer Service
• Teamwork
• Operating Systems
• Article Creation
• Team Management
• Microsoft Office
• Project Management
• Lead Generation
• Content Management
• System Administration
• Html
• Article Editing
• Sourcing
• Business Strategy
• Client Relations