Monti Becker Kelly
Technology and AI Leader, CX Transformation | Strategic Advisor | Diversity Champion atConcentrix, a global technology and services leader.
- Role
- SVP, Account Management at Concentrix
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Monti Becker Kelly
As SVP of Account Management at Concentrix, I leverage over 25 years of focused expertise in customer experience (Cx), technology services and strategic account leadership to deliver transformative enterprise wide solutions. My mission is to revolutionize the way companies and brands provide personalized customer experiences through the power of AI, enhancing human interactions and ensuring game-changing results. Our team is committed to innovation and modernizing the enterprise through advancing CX and IT. Championing diversity and empowering future leaders, I thrive on coaching for excellence and continuous improvement. At Concentrix, my ethos is anchored in delivering substantial value to our clients while nurturing a culture of inclusivity and ethical business practice.
Experience
SVP, Account Management
Jan 2023 — Present · Charlotte, NC, US
Making a difference in Cx innovation, delivering game changing experiences and changing the works of customer service with gen AI helping humans. Member - Women in CX (WiCX).
Education
Miami University John E. Dolibois European Center (MUDEC) in Luxembourg
International Economics and Marketing
1990 — 1991
Miami University
Bachelor of Science in Business, Organizational Behavior Management / Int'l Economics
1988 — 1992
Harvard University
Fintech/Tech Disruption Executive Leadership Program / Certification
2018 — 2020
The University of Georgia
Master's degree, Urban Education and Leadership
1996 — 1998
Skills
- Rightshoring Strategy and Implementation
- Solution Design
- Sales Planning, Budgeting and Roi Tools
- Communications/Negotiations
- Team Building
- Training and Motivational Techniques
- Multi-Channel Retail
- Global E-Commerce
- Customer Service
- Customer Experience Transformation
- Customer Experience
- Strategic Planning
- Bpo
- Global Business Development
- Human Capital
- Enterprise Software
- Organizational Behavior
- Sales Management
- Sales Cycle Management
- Call Centers
- Outsourcing
- Crm
- Process Improvement
- Sales Operations
- Business Process Outsourcing (Bpo)
- Business Process Improvement
- Business Development
- Inbound Marketing
- Customer Relationship Management (Crm)
- Analytics
- Leadership
- Account Management
- Solution Architecture
- Telemarketing
- Strategy
- Contact Centers
- Offshoring
- Vendor Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.