Monte Johnson

About Monte Johnson

Major Account Manager:wants to delight customers, above and beyond the call of duty has intimate knowledge of the customers needs has empathy for the customers situation is able to communicate clearly, both written and in speach talks in a way the customer can understand has a \"thick skin\" and is able to handle complaints, even when handling unpleasant customers works accurate and with eye for detail handles in the best interest of both customer and company is able to use automated information systems to analyse the customers situation is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc) has a pleasant, friendly style is willing to build a long-term relationship with the customer.20 Plus years in Material Handling

Experience

1. Major Account Manager

   Southeast Industrial Equipment, Inc.

   Jun 2009 — Present

   Charleston S.C.

Education

• Limestone University

  Unfinished

  1984 — 1985

Skills

• Management
• Team Building
• Logistics Management
• Forecasting
• Continuous Improvement
• Cold Calling
• Pricing
• Sales
• Logistics
• Customer Satisfaction
• New Business Development
• Material Handling
• Sales Management
• Account Management
• Business Development
• Inventory Management
• Microsoft Excel
• Customer Relations
• Fleet Management
• Operations Management
• Contract Negotiation
• Selling
• Sales Process
• Key Account Management
• Negotiation
• Sales Operations
• Customer Retention
• Customer Service
• Purchasing
• Process Improvement