Montasir Hossain.

Experience

1. Senior IT Business Analyst

   Mozarc Medical

   Jun 2024 — Present · Minneapolis, MN, US

   Working as a Salesforce Admin and a point of contact for Salesforce issues, enhancements, and user training.• Act as the primary liaison between business stakeholders and Salesforce technical teams for enterprise CRM initiatives.• Lead requirements discovery workshops, translating business needs into user stories, functional designs, and system workflows.• Partner with Salesforce Architects to design solutions using Flows, API, automation, and custom objects.• Drive enhancements across Account, Opportunity, Contact, Territory, and Reporting models.• Own UAT strategy, QA test case creation, defect triage, hyper care and sign-off with business users.• Support Salesforce releases, regression testing, and post-deployment validation.• Improved sales reporting accuracy by 30% through redesigned dashboards and data governance rules.Key Projects• Salesforce Project implementation (Order-to-Cash) for USA and Japan worth $2.5 million. Germany, Mexico, Italy on the pipeline.• Territory Assignment & Account Ownership Automation for all Territories• Executive Dashboards for Revenue Forecasting• Data Migration & Cleansing Initiative from Medtronic to Mozarc Medical.• CPQ (Configure, Price, Quote) implementation and administer for USA and Japan.• Service Cloud implementation.• CLM (Contract Lifecycle Management) implementation and administer for USA and China.• Oracle Marketing Automation tool – Eloqua implementation.

Education

• Minnesota State University, Mankato

  Bachelor's degree, Accounting

• Concordia University-St. Paul

  Master of Business Administration - MBA, Information Technology and Project Management

Skills

• Customer Service
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Marketing
• Strategic Planning
• Time Management
• Telecommunications
• Filemaker
• Sharepoint
• Microsoft Sql Server
• Microsoft Dynamics Ax
• Enterprise Resource Planning (Erp)
• Quickbooks
• Financial Audits
• Team Leadership
• Group Work
• Data Analysis
• Public Speaking
• Project Planning
• Salesforce.com
• Market Research
• Tender Preparation
• Vendor Management
• Microsoft Outlook
• Microsoft Operating Systems
• Taxact
• Critical Thinking
• Humanitarian Assistance
• Sql
• Informatica
• Microsoft Products
• File Maker
• Ms Access