Montana Brewer

About Montana Brewer

I’ve spent my career building trust with customers—first by helping them make confident buying decisions, and increasingly by ensuring they see real value after the deal is signed.While my background is in sales, the work I’ve been most energized by has always lived in the post-sale space: onboarding customers thoughtfully, uncovering risks early, navigating tough conversations, and helping accounts grow through adoption and long-term alignment—not pressure.Over the years, I’ve partnered closely with Customer Success, Support, and Product teams to- Drive renewals and reduce churn through proactive relationship management- Identify expansion opportunities rooted in customer outcomes- Advocate internally for customers when things weren’t working as promised- Turn frustrated or at-risk accounts into retained, satisfied customersSales taught me how to listen, ask better questions, and communicate value clearly. Customer Success is where I get to apply those skills with ownership, empathy, and a long-term mindset.I’m now focused on moving into a Customer Success Manager / Customer Success role where I can own customer relationships end-to-end and help teams retain and grow revenue the right way.If you’re building a CS team and value strong communication, commercial awareness, and genuine care for the customer experience, I’d love to connect.

Experience

1. Client Success Manager

   Second Nature

   Feb 2026 — Present

   Manage an assigned portfolio of approximately 80-100 Property Manager customers, working closely with each to develop a strategic tailored success planRedefine customer success - deliver effortless, extraordinary experiences Streamline the resident, property manager, and investor journeys by partnering with them to understand their objectives, create personalized solutions, and help them exceed their goalsFocus on ensuring the highest levels of customer success, prevent churn, and advocate for customer growthPartner with customers to help them achieve 75% RBP activation through quarterly audits and Impact ReviewsMaintain a renewal rate above 95%Reduce churn by proactively identifying risks, intervening early, and implementing effective mitigation strategiesMonitor resident engagement, usage, and health metrics, identifying trends and providing actionable insightsProvide usage and activation reports, identifying opportunities for improvementEducate customers on maximizing activations/enrollments, acting as an RBP ambassador to foster long-term success. Proactively gather feedback and, when needed, share insights internally to ensure exceptional service at every level of the organization.

Education

• University of Delaware

  Dual, Marketing and Management

  2007 — 2011

Skills

• Digital Marketing
• Management
• Event Organizer
• Microsoft Office
• Sales
• Online Advertising
• Advertising Sales
• Social Media
• Strategy
• Advertising
• Persuasion
• Integrated Marketing
• People Skills
• Word
• Marketing
• Writing
• Outlook
• Marketing Communications
• Facebook
• Event Planning
• Communication
• Social Networking
• Event Management
• Social Media Marketing
• Public Speaking
• Customer Service
• Microsoft Word
• Blogging
• Online Marketing
• Excel
• Notary Public
• Spanish
• Marketing Strategy
• Leadership
• Microsoft Excel
• Powerpoint
• Strategic Partnerships
• Time Management
• Editing
• Digital Media