Monowar Iqbal

About Monowar Iqbal

Proven technology leader with a track record of developing strategies and architectures, getting results, providing vision and purpose with execution to deliver against strategic, tactical, and operational challenges, while developing my teams, and myself, to be inclusive and collaborative through continuous learning, empathetic leadership, and transparency.• 22+ years of experience in IT in different leadership positions.• Proficient in architecting & orchestrating end-to-end technical operations. • Customer focused and influential leader known for taking a hands-on approach to program management in dynamic and complex environments to deliver business value through IT systems• Experience managing large global teams, complex portfolios, large budgets, and vendor/supplier relationships and for achieving cost-out/cost avoidance through modernization, consolidations, RFP & contract negotiation• Proven leadership success based on a combination of technical skills, leadership competencies and other experience including technical architecture, operations, written & verbal communication, strategic planning, continuous improvement, budget management and building organizational capability• Accelerate digital transformation through cloud, automation and digital customer experience. • Thrives in a fast-paced, action-oriented environment with emphasis on customer service and continuous learning & improvements• Strong ability to build relationships and influence at all levels of the organizationAreas of Expertise:• Office 365/Microsoft 365 platform, applications and licensing including E5• Conferencing - MS Teams and Cisco WebEx • Collaborations – Voice, Video, email, SharePoint, Yammer and OneDrive• Customer Contact Center Program management, development, and support• Platform systems - Windows/Unix, Storage/Backup, HCI, Mainframe, AS/400• MS Exchange and Exchange online (O365)• Cloud Services - Azure/AWS and private cloud• Automation Tools - MS Power Automation, Python, Ansible and Power BI• Core systems - Active Directory, ADFS• SCCM Software distribution and Patch management • Network Technologies - LAN/WAN/SD-WAN• EDGE Computing/SASE• Event Monitoring & AIOps• bots, RPA, IIOT• ServiceNow & Remedy• Agile, DevSecOps

Experience

1. Director - IT Infrastructure Services

   Eaton

   Oct 2025 — Present · Pune, IN

   As Director of IT Infrastructure Services at Eaton, I lead global strategy and execution for infrastructure modernization, workforce enablement, and enterprise systems. My focus is on delivering intelligent, secure, and scalable platforms that power Eaton’s digital transformation and 2030 goals.With 23+ years of experience across Wipro, Cognizant, HCL, Capgemini, and Eaton, I specialize in cloud and edge infrastructure, unified communications, M365, identity & access management, and AI. I drive operational excellence through automation, vendor collaboration, and tiered deployment models that align with business criticality.I’m passionate about enabling high-performance teams, simplifying user experiences, and building resilient IT ecosystems that support innovation and growth.

Education

• Institution of Engineers ( India)

  B. Tech

Skills

• IT Management
• Outsourcing
• Networking
• IT Strategy
• IT Service Management
• Infrastructure
• Vendor Management
• Business Intelligence
• Team Leadership
• Security
• Enterprise Software
• Enterprise Architecture
• Project Management
• Microsoft Products
• Data Center
• Requirements Analysis
• Microsoft Technologies
• Itil
• Unified Communications