Monjurul Alam
Technical Support Advisor @Concentrix
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WORK HISTORY
Technical Support Advisor @Concentrix
Brampton, ON, CA
Handling inbound and outbound phone calls from customers, troubleshooting and resolving advanced technical issues.• Assisting with account information, educating customers on purchasing information, specific content or account authorization.• Communicating electronically and in person with computer users experiencing difficulties to determine and document problems experienced.• Consulting user guides, technical manuals and other documents to research and implement solutions.• Participating in the redesign of applications and other company software.•Supervising other technical support workers in the surrounding and team. • Providing advice and training to users in response to identified difficulties along with reproducing, diagnosing and resolving technical problems encountered by users.
EDUCATION
Jalalabad Cantonment Public School And College
Higher Secondary School Certificate, Science
University of Windsor
Master of Engineering - MEng, Electrical and Computer Engineering
Leading University, Sylhet, Bangladesh
Bachelor of Applied Science - BASc, Electrical and Electronics Engineering
M.C Academy School and College
Secondary School Certificate , Science
ABOUT MONJURUL ALAM
A recent engineering graduate with years of experience in clients dealing with…
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