Monish Mahendran
Product Manager @Billed Right - An Inc. 5000 Company
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WORK HISTORY
Product Manager @Billed Right - An Inc. 5000 Company
Chennai, IN
Collaborate with Stakeholders - Work closely with cross-functional teams, including sales, marketing, customer support, and engineering, to ensure alignment and successful product delivery.• Feature Definition - Define and document features, user stories, and acceptance criteria for new product developments and enhancements.• Prioritization: Prioritize features and bugs in the product backlog based on business objectives and customer feedback.• Development Oversight - Work closely with the engineering team to ensure that the product is developed according to specifications and timelines.• KPI Tracking - Define and monitor key performance indicators (KPIs) to measure the success of the CRM tool.• Roadmap Planning - Develop and maintain a product roadmap, prioritizing features and enhancements based on business value.• Scalability Planning - Ensure the CRM tool is built to scale as the customer base grows, both in terms of performance and infrastructure.• Performance Monitoring - Regularly monitor the performance of the CRM tool, identifying and addressing any issues that could impact customer satisfaction.
EDUCATION
Anna University Chennai
Bachelor of Engineering - BE, ECE
Jaya Polytechnic College - India
Diploma of Education, ECE
ABOUT MONISH MAHENDRAN
Experienced Business Manager with enthusiasm for Product, Business Development, and Technology and a desire to employ them to enhance Customer Experience by leading cross-functional teams to plan, develop, market, and run the product. Client onboarding for business expansion. Maintain an accurate and achievable complete product life cycle from inception to providing the product to the customer on a smooth transition process to evangelize a proud vision and build confidence.
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