Monishi Khamora
Lead Business Analyst @Tata Consultancy Services
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WORK HISTORY
Lead Business Analyst @Tata Consultancy Services
London, GB
10+ years driving enterprise-wide transformation across Public Sector, BFSI, Retail and Professional Services.Throughout my journey, I have had the privilege of leading large scale initiatives spanning logistics, supply chain, ERP modernisation, digital services and cybersecurity. My expertise lies in business analysis, systems thinking, process optimisation, stakeholder collaboration and solution delivery, enabling organisations to enhance efficiency, reduce costs and deliver customised user centric experiences.I collaborate with cross-functional teams, senior stakeholders and 3rd party suppliers to define and implement end-to-end solutions. From modernising interactive digital services for the public sector to optimising supply chain operations and enhancing cybersecurity for financial institutions, I have been instrumental in delivering measurable outcomes.Key highlights of my journey:Leading business analysis efforts for services impacting millions, aligning solutions with strategic goals, streamlining workflows and driving continuous improvement.Process Automation & RPA: Delivered automation driven efficiencies by identifying and optimising complex tax processes, leading to significant cost and time savings.Agile Delivery & Collaboration: Partnered with product teams to define clear user stories, acceptance criteria and process models, enabling seamless delivery of digital solutions.Stakeholder Management: Engaged with executives, senior leaders, policy teams and delivery units to ensure alignment, transparency and value-driven outcomes.Cybersecurity & Compliance: Led projects focused on Privileged Access Management (PAM) and Email Fraud Defense, enhancing organizational security and mitigating risks.Retail & ERP Transformation: Led logistics process redesign and WMS enhancements while supporting SAP S/4HANA implementation - enabling warehouse efficiency, system migration and replatforming of in-store tech Scan & Go.
EDUCATION
Bachelor of Engineering
Bachelor of Engineering (B.E.)
SKILLS
ABOUT MONISHI KHAMORA
Seasoned Business Analyst and a Team Lead with a wealth of experience spanning multiple industries, including public sector, banking, retail, manufacturing and professional services. My background in development, data analysis coupled with my proficiency in both waterfall and agile methodologies using Phython, C# and the.Net framework equips me with a versatile skill set.I have led and contributed to a variety of transformative projects including digital services modernization, logistics and supply chain optimization, ERP system upgrades, data migration, cybersecurity enhancements and process automation. One of my standout strengths is the ability to bridge the gap between stakeholders and development teams. I have a knack for translating complex concepts into straightforward, jargon free language. My expertise extends to data analysis where I am well versed in SQL, Power BI and Databricks. I excel in writing epics, features, user stories and detailed specifications that align precisely with client requirements and user needs.My adaptability is a key asset in the ever-evolving Agile landscape. I collaborate closely with Product Owners to maintain and refine product backlogs, ensuring alignment with evolving requirements. Currently, I am engaged with UK\'s biggest public sector department, where I lead business analysis efforts for two of the most complex service lines. This involves identifying and managing stakeholders, managing business requirements, creating business process flow maps to provide a modern interactive digital service and draw on improvements being delivered through the strategic reference architecture and existing services offered to UC claimants and agents.My true passion lies in Agile Business Analysis. In my current role, I employ diverse techniques such as workshops, interviews, prototyping, survey and stakeholder consultations to gather requirements. I also facilitate refinement, story mapping workshops with Product Owners and teams, transforming these insights into user stories and functional specifications. I collaborate seamlessly with teams across UK and offshore to drive successful project outcomes
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