Monish Binyani
Fraud Analyst – Strategic & Risk Services (SRS), Accertify | Risk Management | Data-Driven Fraud Prevention | Compliance
- Role
- Strategy & Quality Analyst Customer Operations & Risk at iEnergizer
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Monish Binyani
Fraud Risk | Quality Assurance | Compliance Strategy | Future-Ready Problem SolverI don’t just flag issues—I fix root causes, simplify systems, and help businesses make smarter, faster, safer decisions.With over 4 years of experience in fraud detection, quality assurance, trust & safety, and compliance, I’ve helped global brands across fintech, gaming, and travel reduce losses, improve agent performance, and scale responsibly.Whether I’m designing audit frameworks, analyzing fraud trends, or mentoring teams—I lead with data, empathy, and discipline.🧩 What I\'ve Delivered: Prevented $1.2M+ in quarterly fraud losses through behavior-led investigations Automated 30% of manual QA effort for faster, more accurate decision-making Trained 200+ agents on fraud protocols, SOP compliance, and customer trust Created Power BI dashboards used for live KPI tracking and audit readiness Supported PCI DSS and SOC 2 audit alignment in fraud and CX workflows What I\'m Building Next:Currently pursuing a Master’s in AI & Machine Learning, I’m blending risk ops with intelligent automation—shaping QA and fraud prevention that’s not just reactive, but predictive. Why I Stand Out:I’ve seen fraud from the ground up and improved systems from the inside outI understand both human behavior and operational complexityI bring calm clarity to high-risk, high-scale environments🧭 Now exploring roles in:Risk Consulting | Internal Audit | GRC | Compliance Ops | Fraud StrategyLet’s connect if you’re building smarter systems, safer platforms, or just like talking risk over coffee.
Experience
Strategy & Quality Analyst Customer Operations & Risk
Nov 2021 — Present · Noida, IN
Spearheaded QA strategy and fraud-aware process optimization across global customer operations, directly improving CSAT, accuracy, and compliance alignment.Designed and implemented scalable quality assurance frameworks, leading to a 25% reduction in error rates and stronger policy adherence.Built live Power BI dashboards to track KPIs, fraud trends, and QA performance—used by leadership for data-driven decision-making.Partnered with compliance, training, and tech teams to streamline audit readiness and reduce escalations by 18% through RCA and SOP reengineering.Led risk pattern analysis in fraud-prone workflows; flagged systemic gaps and supported internal controls testing aligned with PCI DSS/SOC 2.Piloted workflow automation projects that cut manual QA load by 30% and improved evaluation turnaround time by 40%.Mentored 200+ support agents on fraud detection protocols, policy enforcement, and quality metrics, improving first-time resolution and internal trust scores.Recently completed a Master’s in AI & ML, integrating predictive analysis and automation into fraud/risk-focused QA strategy.
Education
Woolf
Master's degree
2023 — 2025
SARVEPALLI RADHAKRISHNAN UNIVERSITY
Bachelor of Business Administration - BBA
2016 — 2019
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