Monisha V.

About Monisha V.

With 20 years of experience supporting various roles from business analysis, quality assurance, software consulting to project management, my broad IT experience allows me to provide a unique level of comprehensive client management services. When a challenge falls outside my expertise, I’m known for a short learning curve to gain the necessary expertise. With 10 + years’ experience in client relationship management, my exceptional customer engagement has helped companies improve their business processes, save time and money, and increase revenue. PMP Certified, I have proven ability to successfully handle multiple complex projects simultaneously in a fast-paced environment. I am often recognized for her creative solutions to overcome project and process related issuesMy extensive skill set allows me to ask the right questions and tackle diverse issues beyond the scope of a typical client relationship manager• Software consulting services – What software capabilities match the customer’s requirements? I find out what is technically feasible before I recommend a solution.• Business analysis – What is the best approach to the problem at hand? I know how to assess a company’s processes and deliver a solution that enhances synergies.• Project management (PMP certified) – What milestones must we achieve to bring a project across the finish line? I can envision and implement end-to-end steps while keeping my team aligned with our goals. The key is frequent, transparent communication among ourselves and with our clients.• Quality assurance – What will it take to deliver a product that meets the customer’s business requirements, demands, and expectations? Ensuring that products perform as promised is an important way I build trust with clients.Customers trust my ability to meet their needs and frequently reach out to me for assistance. I have a reputation for delivering:• Enhanced revenue and savings through improved software usage and business modifications.• Creative solutions that not only address the original problem but confer additional benefits and efficiencies. Examples include stronger accountability through an improved audit trail and better planning for smoother software acceptance• Projects that are on time and within budget, including the large, multi-site, high-risk, international projects typical of my current area of focus—the airline industry.People appreciate that I cultivate client relationships for the long haul—I don’t push software; I enhance businesses.

Experience

1. Associate Director, Product Management

   Publicis Sapient

   Dec 2021 — Present

   Partnering with the client, strategists, cross-functional product managers, and architects to define the product vision, strategy, roadmap. • Establishing objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes.

Education

• University of Houston

  MBA, Information Systems

• University Of Bombay

  Bachelor of Commerce - BCom, Accounting

• University of Mumbai

  M.M.S, Finance