Monish Naidu

Customer Operations & Project Management Professional | Driving Process Excellence & Team Performance

Role: Business Process Lead at Tata Consultancy Services
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Monish Naidu

Workday-certified HR professional with 6+ years of experience in enterprise HCM…

Experience

Business Process Lead
Tata Consultancy Services
Oct 2023 — Present · Bengaluru, IN
Lead a team of 15+ associates across HR and contract operations, consistently achieving 95%+ SLA adherence. •Streamlined payroll & contract services processes, reducing turnaround time by 20%.•Improved first-time resolution rate from 82% → 90% by implementing proactive support models. •Partnered with cross-functional teams to support Workday implementation, enhancing process efficiency by 15%.

Education

Acharya Institutes
Bachelor of Arts - BA
2018 — 2021

Contact information

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•••••@tcs.com
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Monish Naidu

Experience

Business Process Lead

Education

Acharya Institutes

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