Monique Andrews

About Monique Andrews

Experienced client support professional with a demonstrated history of working in the telecommunications industry. Skilled in Microsoft Word, Sales, Adobe Photoshop, and Final Cut Pro. Strong sales professional with a Bachelor of Fine Arts focused in Mass Media; Broadcast Journalism from Valdosta State University and working on a Masters of Business Association in Marketing from Capella University!

Experience

1. Solutions Specialist

   Verizon

   Sep 2014 — Present

   Lead as store Key Holder to assist management team with achieving store goals. •Maintained store metrics and helped to achieve #1 status Year-Over-Year in territory. •Participated in leadership programs within the company including Woman of Wireless as well as Pre-Leader. •Provides exceptional customer service to individuals visiting our store. •Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics. •Preformed contest within stores initiatives to drive growth and sales. •Build customer relationships-earn their loyalty and trust while using my passion for technology and resourcefulness to generate sales. •Managed operations, displays, and inventory to upkeep store needs for the client experience. •Provided exceptional support to clients, partners, and internal employees in accordance to high quality standards and aggressive production targets. •Stayed up-to-date on the MyVerizon application’s functionality to become an expert in the entire MyVerizon interface and application. •Managed Employee Engagement Team to increase communication and employee engagement through events and functions throughout the district.

Education

• Capella University

  Master of Business Administration - MBA, Marketing

• Shiloh High School

  Dual Diploma

  2004 — 2007

• Valdosta State University

  Bachelor of Fine Arts, Mass Media; Broadcast Journalism

  2007 — 2012