Monique Craig
- Role
- Director, Breakthrough Leadership Blt at Marriott International
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Monique Craig
Love what you do and share your passion with the world!
Experience
Director, Breakthrough Leadership Blt
Jun 2017 — Present
Support North America- approximately 15K managers at 750 properties- with the Franklin Covey 4 Disciplines of Execution process to create and align all goals/ KPI’s [Key Performance Indicators]. Subject matter expert [SME] of operations goal management system- 4DX software.\\\\n• Create training tools & resources for program implementation; sustainment, to include onboarding all levels of the organization; and overall engagement to facilitate in-person or virtually. Schedule, market, and facilitate engaging virtual training sessions\\\\n• Project manager for annual goal setting process for all guest satisfaction goals\\\\n• Administer and act as moderator for enterprise-wide virtual meetings and presentations\\\\n• Project manager for software upgrade for 27K users to include designing learning journey, communication & marketing plan, produce customized supplemental resources to support upgrade [job aids, training videos, web-conferences, etc.]\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Florida State University
· Bachelor of Science in Business Administration, · Hospitality Administration major with Resort and Condominium Management concentration
1997 — 2001
Skills
- Project Management
- Pre-Opening
- Hotels
- Team Leadership
- Meeting Planning
- Human Resources
- Front Office
- New Restaurant Openings
- Customer Satisfaction
- Organizational Effectiveness
- Guest Service Management
- Business Transition
- Hiring
- Motivation
- Convention Services
- Leadership Development
- Rooms Division
- Resorts
- Event Management
- Restaurants
- Time Management
- Coaching
- Revenue Analysis
- Recruiting
- Hospitality Management
- Restaurant Management
- Property Management Systems
- Curriculum Development
- Management
- Hotel Management
- Hospitality
- Employee Recognition
- Strategic Planning
- Process Scheduler
- Communication Skills
- Standards Development
- Banquets
- Opening Hotels
- Menu Development
- Hospitality Industry
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