Monique van Hartingsveldt

About Monique van Hartingsveldt

I’ve spent the last 10+ years at the intersection of hospitality, learning, and technology, helping global brands rethink how they train teams and elevate the guest experience.My background in hospitality operations means I always approach learning and product strategy with a service first mindset. Whether I’m building a scalable training program, developing AI tools for personalization, or aligning content with platform strategy, I focus on creating solutions that truly support the people using them, like frontline teams, managers, and guests. I thrive in cross-functional teams and love turning complex needs into clear, human-centered experiences.

Experience

1. Product Owner - Clienteling

   Four Seasons

   May 2025 — Present

   Leads the product strategy and roadmap for clienteling solutions that use data and AI to deliver highly personalized guest experiences at scale. Works cross-functionally with operations, data science, and IT to identify high-impact data, develop predictive models, and equip teams with tools that anticipate guest needs and drive proactive service.Clienteling Product Ownership: Defines and drives the product vision for guest-facing personalization tools. Ensures solutions are built around actionable insights that empower team members to exceed expectations and address guest needs before they arise.Data Strategy & Modeling: Partners closely with the Data Science team to shape the data strategy, identifying key data points and developing AI models to surface these insights at critical moments in the guest journey.Adoption & Change Management: Leads global rollout and change management efforts, aligning product adoption with property operations, guest recognition goals, and strategic priorities across the organization.

Education

• Hotel Management School Maastricht

  Master of Science - MSc, Innovative Hospitality Management

• Cornell University

  Bachelor of Science - BS, Hotel Administration

Skills

• Hospitality Industry
• Social Networking
• Microsoft Office
• Event Planning
• Public Speaking
• Customer Service
• Leadership
• Front Office
• Hotels
• Time Management
• Hospitality Management