Monique Tucker
Revenue Cycle Management Leader | Driving Financial Performance & Operational Excellence in Healthcare| RCM Consultant
- Role
- Revenue Cycle Success Manager-behavioral Health at Qualifacts
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Monique Tucker
In my 25+ year career, I’ve focused on optimizing the revenue cycle from strategy to…
Experience
Revenue Cycle Success Manager-behavioral Health
Nov 2024 — Present · TN, US
Experienced revenue cycle leader with a proven track record of optimizing financial performance, streamlining revenue cycle operations, and fostering strong client relationships. Expertise in Salesforce, EHR/PM platforms (Credible, CareLogic, InSync, Epic, NextGen), revenue cycle analytics, and EDI processing. Skilled in assessing billing requirements, enhancing EDI workflows, and implementing strategic solutions to drive revenue recovery and operational efficiency. Responsibilities:Assess agencies’ billing requirements, EDI files, and revenue cycle processes to develop collaborative solutions and strategic recommendations.Resolve revenue cycle concerns with partners and internal teams independently, ensuring smooth operations with minimal leadership intervention.Develop and implement mitigation plans for RCM risks, addressing functional gaps and inefficiencies.Navigate all levels of customer organizations and internal Qualifacts teams to manage engagement, escalations, and growth opportunities.Serve as the primary resource for communication across all business segments, ensuring customer satisfaction, retention, and expansion.Conduct regular partnership reviews to demonstrate value in adoption, support, and performance improvements.Manage change and solution for customer and company-wide challenges, including communication, monitoring, and process control.Stay current with industry standards, payer policies, and regulatory compliance to align with customer needs.Technology & Tools:Salesforce | EHR/PM Platforms | Credible| CareLogic| InSync| Epic| NextGen| Revenue Cycle Analytics | EDI Processing
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