Monique S. Lipsey
Case Management Quality Analyst @Trialcard
Clayton, NC, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Jul 2022 — Present
Case Management Quality Analyst @Trialcard
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US
Served as a subject matter expert in CVM and XareltoWithMe business rules and processes. • Monitored and evaluated calls to ensure compliance with business standards and client requirements. • Provided actionable feedback and recommendations to enhance team performance and customer satisfaction. • Developed and presented bi-weekly reports highlighting trends and performance metrics to leadership.
EDUCATION
N/A
Saint Augustines College
Bachelor's degree
ABOUT MONIQUE S. LIPSEY
My purpose is to observe environments with clarity, recognize gaps that impact people and…
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