Monique Rivera-Helms
Head of Insurance Operations Strategy & Support Functions @New York Life
Tampa, FL, US
EMAILS
m••••••••@newyorklife.com
MOBILE NUMBERS
+18•••••••30
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WORK HISTORY
Sep 2025 — Present
Head of Insurance Operations Strategy & Support Functions @New York Life
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Tampa, FL, US
EDUCATION
1994
University of South Florida College of Education
Bachelor of Arts - BA, Foreign Languages, Literatures, and Linguistics
SKILLS
Business Process ImprovementUnderwritingStrategic PlanningClaimInsuranceLong-Term CareLife InsuranceDisability InsuranceClaims ManagementTeam BuildingManagementHealth InsuranceMicrosoft OfficeCustomer ServiceTrainingEmployee BenefitsProcess ImprovementLeadershipRisk Management
ABOUT MONIQUE RIVERA-HELMS
Experienced Corporate Vice President with a demonstrated history of working in the financial services industry. Strong information technology professional skilled in leading claims operations in Disability, Long Term Care and Life Insurance.
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