Monique R. Graciotti
Sales Manager & Real Estate Broker Associate Coldwell Banker Global Luxury @Coldwell Banker
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WORK HISTORY
Sales Manager & Real Estate Broker Associate Coldwell Banker Global Luxury @Coldwell Banker
Pinecrest, FL, US
As the Sales Manager I am responsible for working closely with and supporting the Sales Manager in the growth of the office. Primarily, I am responsible for selling the Coldwell Banker Value Proposition, coaching agents on increased production and implementing an office culture where agents thrive and want to grow their careers! As the Assistant Sales Manager I play a critical role in achieving the business goals of Coldwell Banker\'s local brokerage offices.Responsibilities- Support the Branch Manager by relentlessly focusing on agent retention efforts, training and coaching sales agents on business strategy, growth, tools and programs- Assist Sales Manager with recruitment of new and experienced sales agents via cold-calling, referrals, emailing and networking events- Add value to the agent experience by providing agents with guidance and direction on sales transactions- Lead office wide sales agent meetings with a focus on making a big impact, accelerating growth, and achieving exceptional results- Ensure we are creating a \"Culture of Awesomeness\" in order to ensure agent satisfaction and retention- Help drive the strategies implemented by leadership to grow the adoption of CB tools and services.
EDUCATION
Charleston School of Protocol
Etiquette Professional Certified, Professional Etiquette
Brookhaven College
AA, Liberal Arts & Sciences
Universidad de Málaga
International Studies
Florida Atlantic University
Liberal Arts / International Business
Bishop Amat Memorial High School
College/University Preparatory and Advanced High School/Secondary Diploma Program
ABOUT MONIQUE R. GRACIOTTI
Monique brings over two decades of experience in client satisfaction, consistently delivering exceptional service to both buyers and sellers with unmatched professionalism, attention to detail, and trust. Five years ago, she seamlessly transitioned from a successful career in luxury customer service to real estate—bringing her passion for people and excellence along with her—and hasn\'t looked back since.Before joining Keller Williams Lucido Global, Monique held leadership roles at Nordstrom and Rolls-Royce, where she spearheaded training initiatives and cultivated top-performing teams. Now, as Team Leader with Lucido Global, she leads with her signature “Personal Touch” philosophy—grounded in kindness, communication, and respect. Her team’s dedication has earned them multiple accolades, including recognition as a top-performing expansion team.A longtime etiquette advocate and trainer, Monique is also the founder of the VERITAS Institute, School of Protocol & Etiquette. Through VERITAS, she empowers individuals to succeed through the power of civility, earning her recognition as a respected subject matter expert and frequent media guest.Monique believes the home-buying journey should be exciting—not overwhelming—and that having the right real estate professional makes all the difference. In addition to guiding clients, she is deeply passionate about coaching and mentoring others in every facet of the real estate industry.
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