Monique Porras

Customer Service Specialist @VALRHONA

Brooklyn, NY, US

As a key point of customer service contact for Valrhona’s East Coast accounts, I manage the full client experience—from welcoming clients to fulfillment—ensuring every step aligns with our brand’s premium service standards. I collaborate across departments and with external partners to deliver seamless support and effective solutions tailored to our customers’ needs.Handle the entire customer account lifecycle: onboarding, order processing, invoicing, credits/claims and follow-up’s. Serve as a central resource for all client inquiries, offering timely and accurate support across product, logistics, and quality concerns.Source and coordinate with the most cost-effective shipping carriers to ensure prompt, reliable deliveries.Manage claims and product quality issues, working cross-functionally to resolve challenges quickly and transparently.Communicate proactively with supply chain and logistics to provide clients with updates on stock availability and lead times.Support the sales team and directors with account-specific needs, reporting, and strategic initiatives.Create and implement internal processes to streamline ordering and improve the overall client experience.

Bergen Community College

Associate's degree